# TSA deploys traveler-support AI agent, Salesforce says

_Monday, September 14, 2026 at 9:00 AM EDT · AI, Products · Latest · Tier 1 — Major_

The Transportation Security Administration has deployed Ace, an AI agent built with Salesforce Public Sector Solutions, Salesforce said. The company says Ace went live during the summer travel surge and now handles about 100,000 routine traveler conversations a month, resolving 96% without human escalation. It is designed to answer questions on checkpoint preparation and direct complex requests to staff. Salesforce says the broader applications are projected to create $11 million in labor-based value over three years.

## Sources

- [Salesforce](https://www.salesforce.com/news/press-releases/2026/09/14/tsa-improves-travel-experience-agentforce/)

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Publisher: Tech & Business (techandbusiness.org)