# AWS makes agentic CX designer generally available in nine regions

_Wednesday, September 2, 2026 at 12:00 PM EDT · AI, Products · Latest · Tier 2 — Notable_

AWS said Amazon Connect Customer's agentic CX designer is now generally available in nine AWS Regions. The no-code canvas lets business teams define conversation logic, guardrails and integrations, then test and deploy voice and digital self-service experiences. AWS said deterministic workflows can govern outcomes such as eligibility, approvals, routing and compliance, while a language model handles the conversation. The service is available in regions including US East, US West, Canada Central, Tokyo, Seoul, Singapore, Sydney, Frankfurt and London.

## Sources

- [AWS](https://aws.amazon.com/about-aws/whats-new/2026/09/agentic-cx-designer/)

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Retrieved: 2026-09-02T20:01:44.408Z
Publisher: Tech & Business (techandbusiness.org)