# How Deutsche Telekom is rewiring telecommunications with AI

_Published Friday, July 10, 2026 at 8:16 AM EDT · AI · Latest · Tier 2 — Notable_

![An image of the Deutsche Telekom logo outside a building on a flag — Diginomica](https://diginomica.com/sites/default/files/images/2025-11/bi-t-logo-1002.jpg)

Deutsche Telekom is rewiring telecommunications with AI by redesigning employee workflows customer service and network operations for an AI-native future Jonathan Abrahamson Chief Product & Digital Officer at Deutsche Telekom said the company aims to be among the worlds first AI-native telcos The transformation began with empowering employees through ChatGPT Enterprise leading to 50000+ monthly active users of ChatGPT and API tooling and a 546% increase in AI tool usage since the beginning of 2026 Deutsche Telekom is working with OpenAI and other partners to bring AI into customer interactions via live translation in-call assistants and post-call summaries without requiring new applications AI is also being used to optimize mobile network performance in real time adjusting resources dynamically as demand shifts The company sees becoming AI-native as a transformation already reshaping telecommunications today not a future vision

## Sources

- [OpenAI](https://openai.com/index/deutsche-telekom)
- [Diginomica](https://diginomica.com/deutsche-telekom-uses-celonis-process-intelligence-and-ai-save-eu5-million)

---
Canonical: https://techandbusiness.org/newswire/PGyO8GOXYxu6ZJgc2cWaUM
Published: 2026-07-10T12:16:37.025Z
Story chronology: 2026-07-10T12:00:00.000Z
Retrieved: 2026-10-08T23:28:09.780Z
Publisher: Tech & Business (techandbusiness.org)