Microsoft links global outage to network upgrade as services recover

Microsoft says it has addressed the underlying issue behind its global service outage, linking it to an earlier network capacity upgrade that surfaced after a recent network change. In a statement to WIRED, the company reported broad recovery and stability while continuing to restore service to remaining customers and regions. Microsoft ruled out a cyberattack or AI agents as the cause. The outage began Thursday and spread to more than 70 countries, disrupting businesses and public services. The company increased email queue time to 48 hours to help deliver messages sent during the disruption. A full post-incident report is promised after its review; recovery remains incomplete for some customers and regions.