# Apple reportedly drops signup metric after subscription consent allegations

_Published Monday, November 9, 2026 at 6:13 PM EST · Products · Latest · Tier 2 — Notable_

![Apple reportedly drops signup metric after subscription consent allegations — Primary](https://9to5mac.com/wp-content/uploads/sites/6/2026/11/Apple-staff-accused-of-signing-up-customers-to-subscriptions-without-consent.jpg?quality=82&strip=all&resize=1200,628)

Apple has reportedly stopped grading store staff on subscription signups and instructed them that only customers may press Accept, following allegations of enrollment without consent. Consumer rights advocate Louis Rossmann cited a staff member describing those changes in a follow-up video, 9to5Mac reported.

Rossmann alleged that some employees accepted free service trials on customers' behalf to meet a 40% signup target. The offers appeared on employees' devices, and the trials became paid recurring subscriptions unless canceled. A staff member also alleged that employees described the offers as gifts. Apple had not responded directly to the accusations at publication.

## Sources

- [9to5Mac](https://9to5mac.com/2026/11/09/apple-staff-accused-of-signing-up-customers-to-subscriptions-without-consent-company-responds/)

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Canonical: https://techandbusiness.org/newswire/UnqaJd7s4ZllnE4OK1pDOq
Published: 2026-11-09T23:13:11.240Z
Story chronology: 2026-11-09T12:14:40.000Z
Retrieved: 2026-11-10T01:29:29.168Z
Publisher: Tech & Business (techandbusiness.org)