DevRev integrates GPT-6.1 Sol for automated enterprise IT tasks

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Published Wednesday, November 4, 2026 · 6:19 PM EST

DevRev announced that it has integrated OpenAI's GPT-6.1 Sol into its enterprise IT self-service platform for employees and customers. Its Computer platform connects the model to business information, permissions and workflows, supporting actions such as creating ServiceNow tickets, updating HRIS records and approving access in Okta. The system escalates tasks to human operators when access, judgment or exceptions require intervention. Vendor claims that it can resolve up to 60% of IT tickets autonomously at approximately one-quarter the cost per resolution have not been independently verified.

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