Amazon adds scam-message verification to Alexa for Shopping

Amazon adds scam-message verification to Alexa for Shopping

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Wednesday, September 2, 2026 · 2:56 PM UTC

Amazon has added a feature to Alexa for Shopping that lets customers ask whether a purported Amazon message is genuine or a scam. The company says the system checks messages against its global message records, analyzing sender information, content, timing and metadata. Amazon says about 360,000 customers annually contact its customer service team with questions about message authenticity. The feature is available through Amazon's website and mobile app.

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