# AWS adds Malay evaluations to Amazon Connect Customer

_Published Wednesday, September 2, 2026 at 5:07 PM EDT · Products, AI · Latest · Tier 2 — Notable_

Amazon Connect Customer can now use generative AI to evaluate human and AI agents in Malay. Managers can define evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. The feature also supports cross-language evaluation, allowing assessments in English when the conversation is in Malay. AWS says the capability is available in eight regions, including Singapore, Tokyo, London and Frankfurt.

## Sources

- [Recent Announcements](https://aws.amazon.com/about-aws/whats-new/2026/09/amazon-connect-customer-automated-evaluations-malay/)

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Canonical: https://techandbusiness.org/newswire/bjFyb0xAqBYBdcPtbq9SWF
Published: 2026-09-02T21:07:18.324Z
Story chronology: 2026-09-02T17:00:00.000Z
Retrieved: 2026-10-18T11:01:13.174Z
Publisher: Tech & Business (techandbusiness.org)