# Security incident disrupts England's housing complaints system

_Published Tuesday, October 13, 2026 at 3:27 PM EDT · Security · Latest · Tier 2 — Notable_

![Security incident disrupts England's housing complaints system — Primary](https://www.bleepstatic.com/content/hl-images/2026/10/13/UK_Housing_Ombudsman_Service.jpg)

A third-party IT security incident disrupted the U.K. Housing Ombudsman Service's case management system Tuesday, preventing social housing residents from filing new complaints through the system. The watchdog settles disputes between residents and social landlords in England.

The service said the incident had been contained and that it was working with its external supplier to establish the extent of data involved. It notified the Information Commissioner's Office and is investigating whether personal information was affected. Residents needing to raise complaints can use the watchdog's phone line or email while it works to restore services.

## Sources

- [BleepingComputer](https://www.bleepingcomputer.com/news/security/uk-housing-ombudsman-service-investigates-security-incident/)

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Canonical: https://techandbusiness.org/newswire/ixofgvv-DqWetfTxnlfV5F
Published: 2026-10-13T19:27:24.776Z
Story chronology: 2026-10-13T18:19:44.000Z
Retrieved: 2026-10-13T21:52:38.872Z
Publisher: Tech & Business (techandbusiness.org)