# MacPaw launches Leebry to automate IT support and access changes

_Published Saturday, October 3, 2026 at 11:06 AM EDT · AI, Products · Latest · Tier 2 — Notable_

![MacPaw launches Leebry to automate IT support and access changes — Primary](https://9to5mac.com/wp-content/uploads/sites/6/2026/06/apple-at-work-27.jpg?quality=82&strip=all&resize=1200,628)

MacPaw is launching Leebry, an AI platform that handles basic IT support tickets, employee access changes and questions across workplace tools, 9to5Mac reported. The product grew from an internal Slack bot that MacPaw says resolved 30% of its own level 1 IT tickets within a few months.

Leebry authenticates users and returns only information they are permitted to see. Responses link to their sources, and employees can flag outdated information. It also provides an MCP server, an interface through which AI agents can use device management controls, with administrators setting guardrails for every action.

## Sources

- [9to5Mac](https://9to5mac.com/2026/10/03/macpaw-leebry/)

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Canonical: https://techandbusiness.org/newswire/j15rzX0F9BlAE3CUzSqKjB
Published: 2026-10-03T15:06:53.292Z
Story chronology: 2026-10-03T13:45:00.000Z
Retrieved: 2026-10-03T17:45:22.519Z
Publisher: Tech & Business (techandbusiness.org)