# Salesforce says TSA agent resolves 96% of routine inquiries

_Published Wednesday, September 30, 2026 at 4:07 PM EDT · AI, Products · Latest · Tier 2 — Notable_

Salesforce says the TSA's Ace AI agent resolves 96% of routine inquiries without human escalation and handles approximately 100,000 routine traveler conversations per month. Built with Salesforce's Public Sector Solutions platform, Ace has been live for several months.

The agent answers questions such as how to pack liquids or pass through a checkpoint with a medical device, directing more complex needs to staff. The deployment forms part of a modernization effort led by the TSA's Customer Experience Branch.

## Sources

- [Salesforce](https://www.salesforce.com/news/linked-content/salesforce-has-built-the-tsa-a-new-ai-agent-to-make-travelling-less-awful-for-everyone/)

---
Canonical: https://techandbusiness.org/newswire/r7tfBRvVcjdVVYtJFfzrJu
Published: 2026-09-30T20:07:41.777Z
Story chronology: 2026-09-30T17:00:06.000Z
Retrieved: 2026-09-30T22:23:45.226Z
Publisher: Tech & Business (techandbusiness.org)