# Salesforce introduces Koa Decisions with image and audio support

_Published Friday, November 6, 2026 at 11:42 AM EST · AI · Latest · Tier 2 — Notable_

Salesforce introduced Koa Decisions, a successor to its HyperClassifier request-routing model that adds support for images and audio. Built by applying new training techniques to Google's Gemma model, it reads a request and user-defined categories, then returns a choice in a single step.

Salesforce says its decision model handled Agentforce routing requests in roughly 26 milliseconds, compared with about 1.4 seconds for a general-purpose language model. A demonstration is accessible through a free Trailhead account. Extensions into flows, Apex, prompt templates and a developer API are planned.

## Sources

- [Salesforce](https://www.salesforce.com/news/stories/koa-decisions-salesforce-decision-models/)

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Canonical: https://techandbusiness.org/newswire/ub4qgJBv8gZysAUCjCLCTF
Published: 2026-11-06T16:42:57.607Z
Story chronology: 2026-11-06T16:00:00.000Z
Retrieved: 2026-11-06T22:49:11.548Z
Publisher: Tech & Business (techandbusiness.org)