# Amazon Connect adds voice and chat information extraction

_Monday, August 24, 2026 at 10:46 AM EDT · Products · Latest · Tier 2 — Notable_

AWS says Amazon Connect Customer now extracts defined information from voice and chat conversations, including verbatim values such as account numbers and derived fields such as contact reason or promised next steps. Administrators define rules for what to extract and when. Agents can view results during after-contact work, supervisors can use them in search and review, and developers can access them through APIs, Kinesis Data Streams and S3 files. Extracted values can also trigger email, task and case-creation actions.

## Sources

- [AWS](https://aws.amazon.com/about-aws/whats-new/2026/08/amazon-connect-customer-information/)

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Canonical: https://techandbusiness.org/newswire/vLNG_JZc1FNYFr7goZa7Dv
Retrieved: 2026-08-25T04:15:41.694Z
Publisher: Tech & Business (techandbusiness.org)