United moves to restrict unauthorized AI booking agents

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Published Thursday, November 12, 2026 · 12:41 PM EST

United Airlines says it is restricting unauthorized third-party AI agents from booking flights and managing reservations for customers. The airline is changing booking, ticketing and distribution policies and taking steps to block access through its own platforms, travel agencies and aggregators. United warns that sharing account credentials with assistants can expose sensitive information and lead to unintended purchases, account changes or use of MileagePlus miles. It also cites aviation requirements for a human to complete check-in acknowledgments that baggage contains no banned substances.

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