Emplifi Appoints Omer Sharon as Chief Product & Technology Officer to Advance its Autonomous Customer Experience Platform

Emplifi announced Wednesday the appointment of Omer Sharon as its Chief Product and Technology Officer to lead the company's global product and technology organization. The company said Sharon will oversee product management, engineering, AI and data, architecture, DevOps, security and design as Emplifi accelerates its vision of delivering AI-first solutions. CEO Ohad Hecht said Sharon joins at a pivotal moment for the customer engagement industry. Hecht said the next generation of customer engagement will be driven by intelligent orchestration across the entire customer journey, which is the vision behind Emplifi Fuel and its Autonomous Customer Experience platform. He said Sharon's experience building AI-first products and leading global technology organizations will help accelerate that vision. Sharon brings more than two decades of experience building and scaling enterprise software products. He spent more than a decade at Emarsys, where he helped shape product strategy and scale its customer engagement platform through its growth and acquisition by SAP. Most recently, he advised technology companies on AI-first product transformation. Sharon said he is excited to join Emplifi at a pivotal moment in the evolution of customer experience. He said his focus will be on building products that customers love to use, accelerating innovation through AI and creating stronger connections between product teams and customers.