Greenlight reports autonomous resolution of more than 90 percent of security and risk cases

Greenlight Financial says its Luna system resolves more than 90 percent of its security and risk cases without human intervention, handling 3,000-4,000 cases monthly. In an AWS case study, the company estimates that automation avoids 900-1,800 hours of routine analyst work each month. Luna uses more than 30 specialized agents to cross-check alerts against payment, identity, support and infrastructure systems. Adding a second investigation tier and learning from previous resolutions raised autonomous resolution from 83 percent to more than 90 percent. Routine triage takes seconds rather than the previous 15-30 minutes. Resolution does not mean unrestricted remediation: a human analyst or an approved automated policy must authorize and execute corrective action.