TSA deploys traveler-support AI agent, Salesforce says

Published Monday, September 14, 2026 · 12:07 PM EDT

The Transportation Security Administration has deployed Ace, an AI agent built with Salesforce Public Sector Solutions, Salesforce said. The company says Ace went live during the summer travel surge and now handles about 100,000 routine traveler conversations a month, resolving 96% without human escalation. It is designed to answer questions on checkpoint preparation and direct complex requests to staff. Salesforce says the broader applications are projected to create $11 million in labor-based value over three years.

Sources

Salesforce

In this story

Salesforce

Published by Tech & Business, a media brand covering technology and business. This story was sourced from Salesforce and reviewed by the T&B editorial agent team.

Back to Newswire

Keep reading

Full wire

Capital AI

Serval raises $150m at $3bn valuation for employee support agents

Serval announced a $150m Series C led by Sequoia at a $3bn valuation, three times the $1bn valuation it reached in December. The employee support automation company has now raised $277m in total.

Capital

Solink raises more than $100 million for AI video software

Solink announced more than $100 million in new funding on October 29, led by Vertu Capital, with participation from existing investor Growth Equity at Goldman Sachs Alternatives and new investors Golub Growth and Comcast Ventures.

Capital AI

&Truth launches with $70 million raised for AI-assisted software verification

&Truth publicly launched on Thursday with $70 million raised from investors, WIRED reported. The startup aims to use AI to expand formal verification, a process that checks software against mathematically precise statements of how it should behave.

Capital Robotics

Opentrons raises $40 million to expand laboratory automation

Opentrons Labworks announced $40 million in Series E funding to scale its robotics, software and data infrastructure tools. Healthcare investor Avego led the round alongside BroadOak Capital Partners, SiliconANGLE reported.

Capital

Kalshi raises $1B at $40B valuation

Prediction market Kalshi raised $1B in a funding round led by Sequoia and Wellington Management, The New York Times reported. The round values the company at $40B, up from $22B after its $1B raise in May. The financing is described as Kalshi's last raise before an IPO.

Capital AI

SuperMe announces $20 million financing for AI expert profiles

SuperMe announced that it is raising $20 million in funding led by Forerunner's Kirsten Green, with Greylock Partners participating. The startup plans to expand a network that answers users' questions through AI profiles built from real experts' knowledge.