How Deutsche Telekom is rewiring telecommunications with AI

Deutsche Telekom is rewiring telecommunications with AI by redesigning employee workflows customer service and network operations for an AI-native future Jonathan Abrahamson Chief Product & Digital Officer at Deutsche Telekom said the company aims to be among the worlds first AI-native telcos The transformation began with empowering employees through ChatGPT Enterprise leading to 50000+ monthly active users of ChatGPT and API tooling and a 546% increase in AI tool usage since the beginning of 2026 Deutsche Telekom is working with OpenAI and other partners to bring AI into customer interactions via live translation in-call assistants and post-call summaries without requiring new applications AI is also being used to optimize mobile network performance in real time adjusting resources dynamically as demand shifts The company sees becoming AI-native as a transformation already reshaping telecommunications today not a future vision