8x8 releases tools to deploy one AI agent across customer channels

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Published Thursday, October 29, 2026 · 5:19 PM EDT

8x8 says its updated customer communications platform lets teams build an AI agent once and deploy it across voice, SMS, WhatsApp, 8x8 Work and the web. In its contact center, the AI can surface answers and log notes alongside human agents. The release also adds Customer 360, which presents a customer's interaction history in one view. JourneyIQ, now available through the 8x8 App Store, combines voice interactions across the company's applications into a timeline and maps call transfers. Sentiment and topic insights require speech analytics.

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